Alloy ITSM/ITAM Platform Maintenance Release for July 2023

We’re happy to announce a series of improvements and fixes to contribute to the reliability and quality of the Summer 2023 release of Alloy ITSM/ITAM platform.

This maintenance release not only improves security but also addresses several issues reported in previous versions. Importantly, we’ve incorporated more than a dozen improvements directly based on feedback from our customers.

Additionally, the update introduces the Scheduled Task Agent to our cloud customers, enabling them to run scheduled tasks and workflow integrations in their local environment.

For detailed information about all significant changes in this update, please see Release Notes for your product on the Alloy Documentation Portal:

How to get this update?

Customers with an on-premises license can download the update from the Alloy Support Portal. A current Software Maintenance plan is required. Customers with a cloud hosting plan will be reached out to schedule the upgrade and maintenance of their cloud environment in the next few days.

First Things First: Optimized Category Display in Alloy Self-Service Mobile

The wave of Summer 2023 updates continues with Alloy Self-Service, the mobile application for end-users of IT services. The new version offers quick access to the top-priority knowledge base articles and service catalog items thanks to support for custom display order for categories. 

Starting with Alloy Navigator 2023, IT specialists can customize the order in which categories appear in the knowledge base and service catalog. This enhancement empowers IT teams to present customer-facing parts of the service desk in a way that is more convenient for internal employees and customers. For example, you can move to the top the most popular categories or those you want to promote. And now Alloy Self-Service mobile app also shows categories in the order your IT team defines. 

And as always, this mobile app update comes with some fine-tuning—minor improvements and resolved issues. 

NOTE: Custom display order for categories is available in Alloy Navigator server 2023 or later, Enterprise or Express edition.

About Alloy Self-Service

With Alloy Self-Service mobile app, users can easily report and track issues, request IT services, search for answers in the knowledge base, reserve equipment, and more, all from the convenience of their mobile device.

Knowledge Base in Alloy Navigator Mobile

Knowledge is power. Especially when it’s a collection of knowledge about challenges in your specific IT organization. To streamline knowledge access for technicians, we’re adding Knowledge Base to our Alloy Navigator mobile app.

IT specialists can now access the knowledge base on the go through the same mobile interface that they use to respond to and collaborate on tickets. This latest addition empowers users to peruse knowledge base articles, explore categories to locate the required information, and swiftly access the most popular and recently viewed articles.

An in-app knowledge base can be a helpful tool for technicians when they have no access to their laptops, like in a remote facility.

We’ve also added some other improvements to this version of the app, which is already available on Google Play and in App Store.

NOTE: To access the knowledge base through the mobile app, you will need Alloy Navigator 2023.1 or later, Enterprise or Express edition.

About Alloy Navigator mobile

Alloy Navigator mobile app is created with ease of use in mind, allowing you to quickly access support tickets and collaborate with your team and users in real time, no matter where you are. Whether you’re planning, tracking, or communicating, this app has got you covered.