Alloy Navigator Wins 2009 Product of the Year Award from Customer Interaction Solutions Magazine

ITSM Solution Awarded for Exceptional Innovation for Third Consecutive Year

Nutley, NJ – Mar 17, 2010 – Alloy Software, Inc., a leading provider of service and asset management software, today announced that its flagship product – Alloy Navigator – has received a 2009 Product of the Year Award from Customer Interaction Solutions magazine – the leading publication covering CRM, call centers and teleservices since 1982. For the third consecutive year, Alloy Software has been honored by the publication for its exceptional innovation and superior product capabilities.

Alloy Navigator is a comprehensive, integrated IT infrastructure management solution based on industry best practices. Targeted for medium and large business environments, Alloy Navigator offers an intuitive, comprehensive, easy-to-use approach to managing the Service Desk, IT assets, task assignments, and other routine activities in modern IT departments.

“It is a significant achievement to win a product of the year award for three consecutive years,” said Vladimir Vinogradsky, President and CEO at Alloy Software. “This award exemplifies that we have provided the market with a product that is state-of-the-art, and one which continues to evolve to meet the needs of our clients. The award is also a testament to the hard work and dedication of the entire Alloy Software staff.”

“I am pleased to honor Alloy Software for its hard work and success,” said Rich Tehrani, CEO at Technology Marketing Corporation (TMC®). “Alloy Navigator has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them. For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements.”

For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards, please visit www.tmcnet.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About Alloy Software:

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as the Software 500 and Product of The Year awards from industry publications. For more information contact Alloy Software at (973) 661-9700 or visit www.alloysoftware.com.

Alloy Software Named Among Fastest-Growing Private Companies for Second Consecutive Year

Growth Stimulated by Increased Demand for Service and Asset Management Solutions, New Client Engagements, and Stronger Partner Program

Nutley, NJ – January 11, 2010 – Alloy Software, Inc., a leading provider of service and asset management software, today announced it has achieved strong overall corporate growth in 2009. The company saw a significant growth in customer engagements during the 12-month period ending in December 2009. Key drivers for this growth included a range of new and improved services, an increase in demand for the company’s Alloy Navigator and Alloy Discovery products, and the addition of new partners to strengthen the company’s reseller program.

Alloy Software’s growth reflects the strong demand for the company’s flagship product – Alloy Navigator – an enterprise-level service and asset management suite based on ITIL principles. In 2009, Alloy Software launched the express version of its flagship product, which targets small and medium business environments. Alloy Navigator Express offers an intuitive, easy-to-use approach in managing help desk, hardware and software assets. Alloy Software also saw an increase in demand for its Alloy Discovery product – a budget-friendly network inventory solution that provides accurate and up-to-date information for every networked computer.

Other key drivers for Alloy Software’s 2009 growth included continued business with existing customers and increased customer adoption of Alloy Navigator and Alloy Discovery across a variety of industries and vertical markets such as education, healthcare and manufacturing. New customers in 2009 included Amerisafe, Inc., Denver Community Federal Credit Union, American Mortgage Service Company, Regina Catholic Schools, The Collinson Group, Integware, MSB Technologies, Burnet County (Texas), Insound Medical, and many more.

“During a time when most companies are simply looking to survive, we have experienced significant growth,” said Vladimir Vinogradsky, President and CEO at Alloy Software. “This growth reflects the strengths and benefits of our product line, and a price point that is lower than most of our competitors. In addition, the partnerships that we have created in 2009 with companies such as The Winvale Group, HelpdeskSoftware Europe, ATM Bilgisayar, Softmart Solutions and BMC Company LTD have really reinforced our business initiatives going into 2010.”

In addition to increased client engagements, product enhancements and new partnerships, Alloy Software improved its service offerings in 2009 as well. The company’s JumpStart program – launched in 2008 – is a free service available to all prospective customers during the evaluation stage of one of the company’s products. The JumpStart program is designed to get new customers up-and-running with Alloy’s products quickly and easily. The program improves the overall customer experience by solidifying relationships between clients and the Alloy Software technical support team. In addition to enhancing this program, Alloy Software redesigned its Beta Program to make it more structured, and formalized its professional service offerings.

In addition to increased client engagements, product enhancements and new partnerships, Alloy Software improved its service offerings in 2009 as well. The company’s JumpStart program – launched in 2008 – is a free service available to all prospective customers during the evaluation stage of one of the company’s products. The JumpStart program is designed to get new customers up-and-running with Alloy’s products quickly and easily. The program improves the overall customer experience by solidifying relationships between clients and the Alloy Software technical support team. In addition to enhancing this program, Alloy Software redesigned its Beta Program to make it more structured, and formalized its professional service offerings.

Alloy Software 2009 Highlights:

  • Alloy wins 2009 CRM Excellence Award (March)
  • Alloy Navigator Express is launched (March)
  • Alloy Navigator Express Nominated as Finalist for American Business Awards (May)
  • Alloy Software named a 2009 CRN Emerging Tech Vendor (June)
  • Alloy named one of the fastest-growing private companies in America by Inc. Magazine (August)
  • Alloy Software reaches the 5,000 customer mark (September)

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as the Software 500 and Product of The Year awards from industry publications. For more information contact Alloy Software at (973) 661-9700 or visit www.alloysoftware.com.

Alloy Software Announces New Software Trade-In Program

Program Aims to Provide Organizations with Help Desk “Stimulus Package” to Automate IT Support Processes

Nutley, NJ – October 13, 2009 – Alloy Software, Inc., a leading provider of service and asset management software, today announced a new software Trade-In program aimed at organizations of all sizes currently utilizing Track-It!, Remedy, and other service desk software. The program provides incentives to prospective customers by offering them a discount when they switch from a competitor’s solution to one of Alloy Software’s products. Depending on the depth of implementation, Alloy Software’s technical support team can assist customers in migrating existing data from competing organizations – into Alloy Software’s products in as little as one business day.

The Trade-In program is designed for customers that have outgrown their current implementation and want to explore other IT service desk management options before renewing support on their current software, or upgrading to the next version. Prospective customers can trial Alloy Software products for 30 days and attend interactive webinars to fully understand the benefits the company’s solutions.

“We made the switch to Alloy Navigator in June 2009 in an effort to maximize our ROI on our help desk and asset management software,” said Melissa Stuart, Logistics Supervisor at Amerisafe. “After receiving a demo of Alloy Navigator, we realized that we could get increased features and functionalities compared to our previous solution – and at a lower cost. We instantly recognized a number of benefits including increased productivity among our employees, streamlined business processes, and an overall increase in user satisfaction.”

Through the program, Alloy Software addresses four key business drivers for those organizations looking to make a switch in their IT service desk platforms. These drivers include: improving service delivery, performance and availability with minimal resources; maximizing the value of IT investments; controlling costs by managing processes and IT assets; and aligning IT with business strategy.

“We fully understand that software can be expensive, and sometimes you do not always get the ROI that you should on a certain product,” explained Robert Josefs, sales manager at Alloy Software. “That’s why we are introducing this Trade-In program. Alloy Software offers significant advantages and is priced at a fraction of the cost over its competitor products. We want organizations that are not happy with their current technology investment to have the option of switching and saving money.”

The Trade-In program is available for Alloy Software’s service support, help desk, and asset management software solutions – including the company’s flagship Alloy Navigator product. For more information about these products, please visit: https://www.alloy-software.int/products/

Trade-In Program Pricing and Availability

Companies who qualify for the Alloy Software Trade-In program can take advantage of a discount incentive starting today. The program begins on October 13, 2009 and ends on December 31, 2009. For pricing, or to see if your company qualifies for the Trade-In program, please contact Alloy Software at sales@alloysoftware.com or call (973) 661-9700 extension 2.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as the Software 500 and Product of The Year awards from industry publications. For more information contact Alloy Software at (973) 661-9700 or visit www.alloysoftware.com.

Alloy Software Ranked on Inc. Magazine’s 5000 List for Second Consecutive Year

Alloy Software Named One of the Fastest Growing Private Companies in the America

Nutley, NJ – August 17, 2009 – Alloy Software, Inc., a leading provider of service and asset management software, today announced it was officially selected for Inc. Magazine’s 2009 list of the 5,000 fastest-growing private companies in America for the second consecutive year. Based on its remarkable growth, Alloy Software ranked number 3,104 on this year’s list.

“As we continue to push out products to the market that will enhance our customers’ businesses, we are honored to be part of the Inc. 5000 ranking for the second consecutive year,” stated Vladimir Vinogradsky, President and CEO at Alloy Software. “This ranking validates the worth of our products and services, and it is a true indication of the hard work of our employees, continued product enhancements and loyalty of our customers.”

The Inc. 5000 is ranked according to percentage revenue growth from 2004 through 2007. During this period, Alloy Software grew its revenues by 86.5%, while growing its client base from approximately 2,500 to 4,000 companies. Alloy Software supports a variety of verticals including banking, education, government, manufacturing and healthcare. Among Alloy Software’s customers are The Juilliard School, Weber Aircraft, Union Bank, Ossur and Makita USA, Inc.

“Savvy trend spotters and those who invest in private companies know that the Inc. 5000 is the best place to find out about young companies that are achieving success through a wide variety of unprecedented business models, as well as older private companies that are still expanding at an impressive rate,” said Jim Melloan, Inc. 5000 Project Manager. “That is why our list is so eagerly anticipated every year.”

Key drivers for Alloy Software’s growth included the maturity of its flagship product – Alloy Navigator – as well as its Alloy Discovery product. Alloy Navigator is an enterprise-level IT infrastructure management solution offering a blend of service support, asset management and change management. Alloy Discovery is a comprehensive network inventory solution for network administrators and IT service providers.

Other factors that contributed to Alloy Software’s growth include continued business with existing customers, professional and personalized customer service and product support, and a strong marketing program.

About Inc. Magazine

Founded in 1979 and acquired in 2005 by Mansueto Ventures LLC, Inc. (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 712,961, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing, and technology. Visit us online at Inc.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as the Software 500 and Product of The Year awards from industry publications. For more information contact Alloy Software at (973) 661-9700 or visit www.alloysoftware.com.

Alloy Software Releases Alloy Navigator Express and Enterprise Editions

Company Scales to Meet the IT Service and Support Demands of SMB and Enterprise Organizations

Nutley, NJ – August 12, 2009 – Alloy Software, Inc., a leading provider of service and asset management software, today announced a corporate-wide strategy to provide two unique editions of its Alloy Navigator flagship product for both SMB (small and medium-sized business) and enterprise organizations.

In the past, Alloy Software has provided a “one-size-fits-all” help desk solution for all companies – meeting the demands for both large and small organizations. As Alloy Software’s customer base increased, a single-solution offering was not enough. In response, Alloy Software released two distinct versions of its widely used help desk software – Alloy Navigator Enterprise and Alloy Navigator Express. The solutions are targeted to enterprise organizations and SMB’s, respectively.

Addressing the enterprise market, Alloy Navigator® Enterprise is an integrated IT infrastructure management solution based on ITIL principles. It offers customers a perfect blend of IT service support, asset management and change management – all consolidated into a single platform focused on streamlining IT service processes and effectively managing the complete IT life cycle.

“We utilize the Alloy Navigator Enterprise product for all of our service support needs, as well as purchasing and inventory tracking,” said Eric Gardner, IT Manager at Clune Construction. “Alloy Navigator is extremely flexible and streamlines our businesses processes. It has made our customer support much faster and more efficient by allowing us to process service requests and accurately track/report on purchases and inventory all in a single application – which is imperative to our company.”

In addition to Clune Construction, a number of other companies are using Alloy Navigator Enterprise, including Conestoga Bank, Main Street Bank, Pan Pacific Hotels and Resorts, UOL Group Limited, Tennessee Pacific Group LLC and many others.

Addressing companies within the SMB market, the Alloy Navigator Express suite is a comprehensive and budget-friendly help desk and asset management solution. This product is ideal for small and medium-sized businesses looking for an easy way to improve their efficiency and streamline help desk operations. It offers everything needed to manage help desk tickets and hardware/software inventory in an intuitive and easy-to-configure environment.

“With Alloy Navigator Express, we have been able to streamline a number of IT services,” said Keith Frambro, Director of Information Technology at Developmental Disabilities Resource Center. “First and foremost, the product has enabled us to solve support issues quick and easily. In addition, we are now able to proactively respond to incident trends, share knowledge and improve communication with customers.”

“Company size was only one of the aspects we considered when developing these two editions,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Large and small companies have different requirements when it comes to service support, so we thought it was imperative to offer two unique editions that addressed these different requirements. Some companies prefer the simplicity of plug-and-play, while others are looking for scalability and advanced features.”

Pricing and Availability

Available today, Alloy Navigator is priced per technician and computer node. The pricing for Alloy Navigator Enterprise with a three-agent license supporting 100 computers is $3,845, which includes a year of support and maintenance. Alloy Navigator Express with a three-agent license supporting 100 computers is $990.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as the Software 500 and Product of The Year awards from industry publications. For more information contact Alloy Software at (973) 661-9700 or visit www.alloysoftware.com.