Winter 2022 Updates for the Alloy ITSM/ITAM Platform

We are delighted to share the immediate availability of the first series of updates to the Alloy Software ITSM/ITAM platform in 2022, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.

The maintenance release (2021.2.1) addresses issues reported in previous versions, delivers the latest audit tools, and improves both security and performance.

For detailed information about all changes in this update, please see Release Notes for your product:

Release Notes for Alloy Navigator Enterprise
Release Notes for Alloy Navigator Express
Release Notes for Alloy Discovery Enterprise

How to get this update?

Customers with an on-premise license can download the update from the Alloy Support Portal. A current Software Maintenance plan is required.

Customers with a cloud hosting plan will be reached out to schedule the upgrade and maintenance of their cloud environment in the next few days.

Alloy Audit Tools 2022.1

Catch up on ever-changing software with the new update of Alloy Audit Tools! Empower your Alloy system to detect the latest operating systems and discover the most recent software.

The update brings support for the newest OSes and software, and fixes issues reported in previous versions. Please check out the Release Notes for a complete list of changes and upgrade instructions.

What is Alloy Audit Tools?

Alloy Audit Tools is a collection of software components for Alloy Navigator and Alloy Discovery product families. The Audit Tools are responsible for the detection and identification of hardware and computer equipment on the network.

What products does this update apply to?

This update applies to a complete line of Alloy Software products:

  • Alloy Navigator Enterprise 2021
  • Alloy Navigator Enterprise 8
  • Alloy Navigator Enterprise 7
  • Alloy Discovery Enterprise 2021
  • Alloy Discovery Enterprise 8
  • Alloy Discovery Enterprise 7
  • Alloy Navigator Express 2021
  • Alloy Navigator Express 8
  • Alloy Navigator Express 7
  • Alloy Discovery Express 8
  • Alloy Discovery Express 7

How to get this update?

Download the update from the Alloy Support Portal. A current Software Maintenance plan is required.

Alloy Software solutions are not affected by Log4Shell vulnerability

As you may have heard by now, serious exploits Log4Shell  related to Apache and Java have been recently discovered and are causing IT security teams everywhere to scramble to protect their companies from vulnerabilities.

Rest assured, Alloy’s solutions are not affected by these exploits in any way. We have never used, do not use, and do not plan to use obsolete technologies and libraries in our products and services.

In fact, you can use Alloy Discovery’s collection feature to easily identify which computers or servers have vulnerable software installed. Simply create a collection with the list of software affected, and Discovery will automatically show you where those installations are in your organization. You can find more information on creating collections here.

Please contact us if we can help you in any way. Exploits like these can be challenging to deal with. Don’t hesitate. We’re here for you.

Your Alloy Software Team
sales@alloysoftware.com
973-661-9700

Future-proof your Alloy Navigator deployment

We are happy to announce the immediate availability of the 2021.2 release of the Alloy Software ITSM/ITAM platform, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.

The biggest news is that we’ve added the stress-free Pilot Upgrade feature for all our customers, no matter what product, revision, or version you already use. If you were hesitant about upgrading your live production system, you shouldn’t. Now you can test-drive every new version in a pilot environment without affecting your production, and switch it to production mode at your pace when you are ready. The Pilot Upgrade scenario minimizes the downtime, eliminates the fear and shock of upgrades, and future-proofs your deployment of Alloy products.

Another new feature we are proud of is Pilot Testing. It is like the Pilot Upgrade, but without the actual upgrade. When you are eager to get the latest workflow that every new version includes but cannot afford to lose the workflow customizations you have acquired over time, use Pilot Testing. Try the newest workflow in a pilot environment, integrate it into your existing business logic until it suits you perfectly, and then move it to production.

Besides this, the new version improves the overall upgrade experience and resolves some issues reported in earlier versions.

For detailed information about all changes in this release, please see Release Notes for your product:

Release Notes for Alloy Navigator Enterprise

Release Notes for Alloy Navigator Express

Release Notes for Alloy Discovery Enterprise

Alloy Self-Service Assistant for Microsoft Teams

In recent years self-service has become an imperative for many businesses. Offering comprehensive self-service options like a customer knowledge base, chat, and community forums plays a huge role in the self-service success. And, maybe even more critically important is unifying those different support channels, so that requests are captured, processed, and responded to within a single system.

That is why we are excited to announce the launch of Alloy Self-Service Assistant, an integration app that provides access to our award-winning Alloy Navigator™ ITSM software from within Microsoft Teams. Now your employees and customers can get support, find answers to their questions, and even work with approvals without having to leave their Teams workspace!

With the Alloy Self-Service Assistant for Teams, you can:

  • Monitor the progress on your tickets and update them as needed;
  • Submit new tickets right from Teams messages;
  • Review approval requests and promptly take action;
  • Find information in the Knowledge Base and quickly share it;
  • Jump into the full-featured multilingual Self-Service Portal to drill down to more details.

Alloy Self-Service Assistant is available on the Microsoft Teams app store for Alloy Navigator customers, both Enterprise and Express editions. You can use the app with desktop or mobile version of Teams.