October Cumulative Update for the Alloy ITSM/ITAM Platform

Alloy Software released a new cumulative update to the Alloy Software ITSM/ITAM platform. This update (2022.1.1) includes quality improvements, improves stability, and resolves a number of  issues reported in earlier versions.

The update involves Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. For detailed information about all changes in this update, please refer to Release Notes for your product:

Release Notes for Alloy Navigator Enterprise
Release Notes for Alloy Navigator Express
Release Notes for Alloy Discovery Enterprise

How to get this update?

Customers with an on-premise license can download the update from the Alloy Support Portal. A current Software Maintenance plan is required.
Customers with a cloud hosting plan will be reached out to schedule the upgrade and maintenance of their cloud environment in the next few days.

Alloy Software Wins Gold at American Business Awards 2022

New Jersey, April 29th, 2022 – We are happy to share that Alloy Software, a leading provider of IT Service Management and Asset Management solutions, was named the winner of a Gold Stevie® American Business Award in the IT Service Management Solution category, for the second time in a row!

The judges praised Alloy Software for its impressive achievements, complimented the refreshed appearance of the new product version, and valued the remarkable good timing of added single sign-on options. Here are some excerpts from their comments:

  • “Great product to help organizations automate IT operations.”
  • “The growth of sales is exceptional. Good job!”
  • “The product is good and useful. “

“We are incredibly proud and grateful that our efforts and dedication to our customers’ business needs is recognized. For the second straight year, our team has been honored with this prestigious gold award,” said Ivan Samoylov, CTO of Alloy Software. “Our powerful and flexible solutions foster collaboration and teamwork for a healthy work culture where IT and non-IT teams can boost their productivity and achieve common goals through effective work.”

About Alloy Software

Alloy Software is a leading provider of IT Service Management, IT Asset Management and Network Inventory Software solutions that help organizations of all sizes automate IT operations since 2002. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.

About the Stevie Awards

The Stevie® Awards are the world’s premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. Sponsors of Stevie Awards programs include many leading B2B marketers, publishers, and government institutions.

Lear more about The American Business Awards.

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Alloy Self-Service Assistant Gains Flexibility

Alloy Self-Service Assistant is our integration app that provides self-serve access to Alloy Navigator™ ITSM software from Microsoft Teams. Launched in November 2021, the app has quickly become well-liked by customers who employ multi-channel support.

We’ve made several changes to the app’s setup to provide it with additional versatility. With this update, you will be able to selectively enable app’s features, and optionally provide its users with a link to the fully-featured Self-Service Portal for additional features and a complete user experience.

About Alloy Self-Service Assistant

Alloy Self-Service Assistant is a an integrated Teams app that helps users communicate with Alloy Navigator™ Service Desk straight from Teams chats. The app is available in the Microsoft Teams store.

Learn more about Alloy Self-Service Assistant

About Self-Service Portal

Alloy Self-Service Portal is a self-service web interface to the Alloy Navigator™ ITSM software.

Learn more about Alloy Self-Service Portal