For Gary Gray, Director of Information Technology at SCCO, his responsibility is centered on supporting all technology facets of the college community and its affiliated clinics. “Technology is a vital piece of an organization’s success. To that end, we have a state-of-the-art clinic with computers in every exam room and just recently implemented electronic medical records (EMR),” he said.
When Mr. Gray began his post at SCCO in 1994, his department was responsible for managing approximately 60 computers and 20 Dec-VT terminals. Today, he and his team manage 450 computers/laptops and the VTs are all gone. “The main difference is not the number of computers, but the amount of information that needs to be managed as a result of them. The increase in computers, the Internet, email data, etc. had contributed to the complexity of what we needed to support. Basically, it was becoming a case of information overload,” he explained.
Mr. Gray’s team was small at first and did not have a service desk management solution in place. Initially, SCCO had planned to hire a programmer to write a custom software application. However, while Mr. Gray and his team were researching existing packages for features and ideas, they came across a company called Alloy Software which impressed them.