Taylor purchased Alloy Software’s Navigator Enterprise Business Pack (EBP) with audit licenses for 500 nodes and 10 technician licenses. EBP is Alloy’s SQL-based solution for asset management, inventory tracking, and integrated User and Technician Web Help Desk. Taylor reports that the team had Alloy Navigator up and running in a single day.
Alloy Navigator’s software licensing compliance and PC auditing features offer Taylor the most valuable benefits in terms of meeting her business needs. “Maintaining the legal status of all of our software licenses is key,” says Taylor.
Alloy Navigator is the tool that IT uses to know where we are and where we are going. We can lower the costs at the Help Desk, and lower the cost of the overall technology.
Another benefit is the instant availability of information detected from each PC’s BIOS. Because OU contracts with the Dell Corporation to lease all of its PCs, the ability to quickly see lease data has resulted in a significant cost savings. Taylor says, “No more making phone calls to check on the leases; no more going someplace completely different to locate the paperwork. The overall cost savings is absolute.”
A third major benefit comes from the Knowledge Base. Taylor says, “I do feel that time spent on each Help Desk call is being reduced.”
And when talking about the training costs typically associated with the hiring of new support staff, Taylor adds,
In IT today, people are trying to create slimmer departments yet they want higher skills and increased overall productivity. It’s not cost-effective for an administrator to train new staff. The Knowledge Base is a self-training tool. It will help the existing staff bring the new staff up to speed.
In the few short weeks since deploying Alloy Navigator, Taylor and her team at Athletics Information Systems have already realized the following benefits:
- Saving time and money with an automated PC audit
- Verifying software licensing compliance
- Facilitating faster resolutions to hardware and software problems
- Increasing overall productivity
- Reducing the time of Help Desk calls
- Reducing the cost of the Help Desk
- Lowering the overall cost of technology
- Planning for the Future
Taylor is quick to point out that as technology continues to advance in the future, she expects to see plenty of pressure.
In the IT field, Taylor says,
time can cost you a fortune. However, she adds,
Alloy Navigator is the tool that IT uses to know where we are now, and where we are going.