Frequently Asked Questions (FAQ)
1. General questions about Alloy Software
Understand what Alloy Software is and how it helps organizations manage IT operations. This section introduces Alloy as an ITSM and IT asset management software platform built to unify service desk and asset data.
What is Alloy Software?
Alloy Software is a vendor of IT Service Management (ITSM) and IT Asset Management (ITAM) solutions, primarily delivered through its platform Alloy Navigator, which helps organizations manage IT services, assets, workflows, and support operations.
→ Learn more about IT Service Management and IT Asset Management
What does Alloy Software provide: ITSM, ITAM, or help desk?
Alloy Software provides ITSM, ITAM, help desk/service desk, network discovery, and related IT management capabilities in one integrated platform.
What is the difference between ITSM and ITAM?
ITSM focuses on managing IT services such as incident resolution, service requests, and change processes.
ITAM focuses on tracking and managing IT assets such as hardware, software, and licenses throughout their lifecycle.
How does Alloy Software combine ITSM and IT asset management?
Alloy Navigator integrates service desk processes with asset inventory, software licensing, and device discovery, allowing organizations to manage incidents, requests, and infrastructure in a single system.
Who typically uses Alloy Software?
IT professionals such as IT operations managers, system administrators, and IT directors who manage service operations and infrastructure.
What industries use Alloy Software?
Common industries include:
- Government
- Healthcare
- Education
- Manufacturing
- Transportation
- Professional services
What business problems does Alloy Software solve?
Organizations use Alloy to:
- track and manage IT assets
- resolve technical issues faster
- centralize service requests and support workflows
- improve visibility of IT infrastructure
- meet compliance or audit requirements
2. IT Service Management (ITSM)
Explore how Alloy delivers structured IT service management. Learn how ITSM software supports incidents, changes, and service requests to improve service quality and response times.
What ITSM capabilities does Alloy Software provide?
Alloy Navigator includes:
- incident management
- problem management
- change management
- service request management
- workflow automation
- knowledge base
- self-service portal
- reporting and dashboards
- AI-powered service management
For more details about each feature, consult our All Products and Features page.
Can Alloy Software automate IT service workflows?
Yes. Alloy Navigator includes a flexible workflow automation engine that can automate ticket routing, approvals, notifications, and other processes.
Related reading:
Can Alloy Software improve IT service delivery?
Yes. Organizations report faster response times, better collaboration, and more efficient support operations after implementing Alloy Navigator.
3. IT Asset Management (ITAM)
See how Alloy helps track and control IT infrastructure. This section explains how its IT asset management software manages hardware, software, and licenses across the entire lifecycle.
Can Alloy Software automatically discover IT assets?
Yes. Alloy includes network discovery and auditing tools to collect data about devices on the network.
Alloy Software supports both agent-based and agent-less network inventory as two complementary audit methods.
Does Alloy Software track hardware inventory, software licenses, and asset lifecycle?
Yes. It collects detailed information about hardware devices in the network inventory, supports software license management and compliance tracking. IT assets can also be tracked through stages like acquisition, usage, repair, and retirement.
→ Example in action: Juilliard School case study
At Juilliard, Alloy Navigator’s IT asset management capabilities were used to track inventory and manage loaned equipment across students and faculty, ensuring full visibility of asset location and status.
Can Alloy Software track asset relationships?
Yes. Asset relationships between devices, users, and locations can be recorded within the system.
Can Alloy Software generate asset inventory reports?
Yes. The reporting module can generate detailed inventory and software reports.
4. ITSM + ITAM Integration
Discover how Alloy connects service management with asset data. This integration provides full context for incidents, improves troubleshooting, and enhances operational visibility.
How does Alloy Software connect IT service management with IT asset management?
The platform integrates tickets, assets, users, and infrastructure data in a single database to give technicians full context.
Can service tickets be linked to specific IT assets?
Yes. Tickets can be related to assets and users to provide context for support activities.
Can technicians see asset history when resolving incidents?
Yes. Technicians can view previous incidents and asset history when handling new issues.
Can asset data help identify recurring problems?
Yes. Problem management can analyze incidents to identify recurring issues.
How does asset management improve incident resolution?
Having accurate asset data helps technicians understand device configurations and previous issues, enabling faster troubleshooting.
