Microsoft Teams – Alloy Self-Service Assistant
Integrate with Teams to give your people access to Alloy Navigator self-service resources without leaving their go-to work messenger.
Integrate with Teams to give your people access to Alloy Navigator self-service resources without leaving their go-to work messenger.
Microsoft Teams is probably the most popular messaging app for organizations, a truly modern workspace for real-time collaboration and communication. This integration allows employees to access Alloy Navigator self-service capabilities through a Teams chatbot. People can get help from the bot in one-to-one chats or from conversations with other teammates. The chat commands are intuitive and easy to use. The integration can be beneficial for rapidly getting updates on necessary tickets without switching to another app, especially for users having trouble navigating between multiple tickets.
Alloy Self-Service Assistant bot enables end-users to:
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