ITSM (IT Service Management) Software
Streamline and automate the work of your help desk team! Imagine timely ticket responses and minimal downtime when issues occur. IT service management is easy with us—confirmed by over 20 years of practice.
Trusted by leaders!
Alloy Navigator, our flagman ITSM solution, provides:
- ready-to-use workflows to automate incident, change, and problem management processes,
- drag-and-drop self-service portal creation,
- integrated management of IT assets: both physical and digital.
We deliver our ITSM tool in the cloud or on-premises, based on your choice!
Find out more about the features below ⇓
Out-of-the-box ITIL workflows
Out-of-the-box ITSM and ITIL workflows
For an easy start
Approve changes, fulfill incoming service requests, resolve incidents and problems, publish knowledge base articles, and onboard employees. We have all the ITIL processes built-in, and a wide range of workflow components to set up your own custom business processes.
Workflow automationIncident managementChange management
Self-Service Portal with Service Catalog
Integrated ITAM
Deploy in the Cloud or On-Premises
Looking to up your ITSM game with AI?
We’re providing AI-driven capabilities, too!
Benefits of dedicated software for ITSM
Improve service quality
Alloy ITSM system builds on top of your existing processes and improves them by applying vetted service delivery best practices. We’ll make the transition as smooth as possible, relying on what already works and transforming the rest.
Enhance support and collaboration
A mobile app for technicians and a mobile self-service portal: multi-channel support lets user and agent connect on a platform that suits both.
Achieve excellence
Drive your IT success with a strong foundation of ITIL-based processes that provide optimal service value.
ITSM features for your business needs
Link to: Incident Management
Incident Management
Restore services faster and reduce outages with smart routing and advanced automation for ticket management. The core of our ITSM solution: incident management.
Link to: Workflow Automation
Workflow Automation
Customize your ITSM operations with our flexible, task-oriented workflow system that you molds to the specific needs of your business.
Link to: Self-Service Portal
Self-Service Portal
Provide employees with 24×7 access to Self-Service Portal where they can quickly find the answers they are looking for and request the services they need from the Service Catalog. Our Knowledge Base has proved to be an amazing tool for companies who are only launching knowledge management practices.
Link to: Configuration Management Database
CMDB
With the Configuration Management Database, you can access a complete repository of your assets and how they connect with each other. CMDB highlights all the dependencies, thus simplifying issue resolution and helping identify potential or existing problems.
Link to: Problem Management
Problem Management
Determine and analyze the root cause of the problems and prevent future downtimes in advance.
Link to: Change Management
Change Management
Lead initiatives for changes in your environment, predict their impact and schedule them accordingly for minimal service downtime.
Link to: Self-Service Portal
Enterprise Service Management
Implement the enterprise service management approach to revolutionize how your organization delivers services beyond IT: in HR, Finance, or Facilities.
One of the key ways our client Dietsmann put Alloy Navigator to work was through the ITSM module, mainly the ticketing system.
“Ticket management is the most important product area for us: not just incidents but also service requests… What we loved [for ticketing] were the snippets in Alloy—automated texts for frequent responses. That really helps the service desk team, especially with repetitive requests like password resets.”
Audrey Bonnotte
IT Project Manager, Dietsmann
The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitize forms. The only limitation is your imagination.
Customer service is an art form of sorts, and Alloy knows the meaning of that. Alloy Software goes above and beyond in support of their product.
It’s been instrumental in the growth and support of our clients. Ease of use, customization and fantastic support – no matter the request – make Alloy invaluable.
The team has outstanding product knowledge and throughout the process they have always provided me with the right answers.
I recommend Alloy Software to all my suppliers and clients and feel this is well suited to many companies no matter how large of small.
Give your IT team the best ITSM solution
You might also be interested in…
IT Service Desk
Enhance your support teams, automate daily tasks and resolve issues faster than ever.
Incident Management
We are here to help you restore service as soon as possible, with the minimum impact on your business. Leave the automation to us while your IT personnel focus on their work and solve actual issues.
Service Catalog
Showcase your IT services through a user-friendly online service catalog and boost customer satisfaction.
Service Level Management
Create Service Level Agreements (SLAs) and stick to agreed terms with efficient Service Level Management (SLM) processes.
Let’s Overcome Challenges Together
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Unveiling Alloy Software’s New LogoOctober 6, 2025- June 2025 Updates to Alloy Mobile AppsJune 11, 2025
