Alloy Software Releases New Version of Alloy Navigator Express

Nutley, NJ – January 17, 2012 – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced the latest version of its comprehensive help desk and asset management solution for small and medium-size businesses (SMBs). Available now, Alloy Navigator Express 6 Suite includes several robust new features such as business process automation, automatic ticket routing and prioritization, announcements, change history alerts, a completely redesigned self-service portal and more. Designed specifically for budget-minded SMBs, Alloy Navigator Express offers an intuitive, easy-to-use solution for managing IT assets and providing solutions to end-users. With Alloy Navigator Express, technicians can easily and effectively manage the full lifecycle of computers, hardware equipment and software licenses.

New and enhanced features in Alloy Navigator Express 6 Suite include:

  • Network Inventory: Included in Alloy Navigator Express 6 is network inventory functionality powered by Alloy Discovery 6, a comprehensive solution that offers an assortment of versatile auditing methods to help users gain insight into a company’s inventory of computers, network equipment and installed software.
  • Administrator Alerts: Alloy Navigator Express automatically alerts appropriate personnel when important hardware or software-related events take place, for example, when computers begin to run out of disk space.
  • Change History Alerts: For IT administrators, tracking changes to computers and devices is essential to ensuring the stability and security of their network. Users can select which changes they want to be notified of as to avoid performance or security issues.
  • Self-Service Portal: The newly redesigned self-service portal has been significantly overhauled. The “Start Page” can now be easily configured to display important announcements to end-users, display tickets and list popular “Knowledge Base” articles.
  • New Dashboard: The new dashboard feature in Alloy Navigator Express 6 provides users with a multi-pane view of performance charts and links to multiple key areas of the product. This puts the most important data within the immediate reach of every technician in an IT department, allowing them to identify and respond immediately to any problems that arise.
  • Announcements: Technicians and customers can now be proactively notified about scheduled downtime, service updates or outages. When an unexpected failure strikes, the new announcements feature keeps users informed of the issue.
  • Escalations: Alloy Navigator Express 6 monitors tickets and notifies technicians and/or their managers when incomplete tasks threaten to pass set deadlines.

“Addressing the needs of SMBs and other small IT shops, we are pleased to debut a new and improved version of our Alloy Navigator Express product,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “We have built Alloy Navigator Express 6 from the ground up based on our Enterprise solution, but without the complexity and administration overhead required of a larger product. From managing inventory to handling various issues, requests and other IT-related activities, we have designed Alloy Navigator Express 6 to be the solution our customers can truly rely on.”

Alloy Navigator Express 6 offers the following benefits:

  • Gain complete insight of hardware and software inventory
  • Reduce costs with improved IT planning and budgeting
  • Facilitate troubleshooting of hardware and software issues by staying up-to-date on configuration information
  • Automate notifications and escalations to ensure that requests are not mishandled
  • Keep information within immediate reach with one central point of contact for issues, questions and requests
  • Arm help desk personnel with right tools to track and manage support calls
  • Improve communication by making it easier for technicians to keep all involved parties updated and informed in a timely fashion
  • Ensure organization-wide software licensing compliance

Pricing & Availability

Pricing for Alloy Navigator Express 6, which is now available for purchase, starts at $25 per month per technician for subscription licenses or $450 per technician for perpetual licenses.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations.  Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as Software 500 and Product of the Year from industry publications.

Alloy Software Named a Winner in 2011 Golden Bridge Awards

Nutley, NJ – August 25, 2011 – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced that its Alloy Navigator 6 Enterprise Suite was named the winner in the “Asset Management” category, under Innovations in Information Technology, for the prestigious Golden Bridge Awards. The coveted annual Golden Bridge Awards program encompasses the world’s best in organizational performance, products and services, and more.

More than 40 judges from a broad spectrum of industry voices around the world participated and their average scores determined the winners of the 2011 Golden Bridge Business Awards. The winners were announced during the awards dinner and presentation on August 10 in New York which was attended by finalists, industry leaders and judges. “It is an honor for our flagship solution, Alloy Navigator, to be recognized as a winner for this valued industry and peer business award,” explained Vladimir Vinogradsky, President and CEO at Alloy Software.

Alloy Navigator is an enterprise-level solution that helps companies manage all aspects of the IT infrastructure. Designed with industry best practices and real-world customers in mind, the solution integrates service desk, asset management and network inventory. The solution’s Asset Management module helps companies manage the full lifecycle of laptop and desktop computers, servers, networking hardware such as printers and other equipment, software licenses, and the complex interrelationships and dependencies among them. From procurement through to retirement, Alloy Navigator tracks asset ownership, purchasing, warranty and contracts, related tasks and incidents, and provides a clear view of financials by tracking the current value of assets with a number of depreciation methods.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as Software 500 and Product of the Year from industry publications.

Alloy Software Named a Finalist in 2011 American Business Awards

9th Annual Stevie Awards to be Presented on June 20 in New York City

Nutley, NJ – June 14, 2011, – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced was named a finalist in the Support Department of the Year – Computer Software category in the 2011 American Business Awards (The Stevies).

The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. This year’s Stevie Award winners will be announced during the annual gala on Monday, June 20 at the Marriott Marquis Hotel in New York City. More than six-hundred executives from across the U.S.A. are expected to attend.

“We are honored to be named as a finalist for the Support Department of the Year category,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “We are always expanding our technical support offerings in order to ensure our customers are maximizing the use of our solutions. Our dedicated support team is well-versed in IT and Alloy products, and has a quick turnaround time, providing a positive and personalized customer experience.”

More than 2,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in more than 40 categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year and Executive of the Year.

For more details on The American Business Awards and the full list of finalists, please visit www.stevieawards.com/aba.

About the Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America and received numerous accolades such as Software 500 and Product of the Year from industry publications.

Head of the Class: Saint Edward’s School Implements Alloy Navigator to Automate its Help Desk and IT Inventory

Saint Edward’s School Implements Alloy Navigator

Saint Edward’s School, founded upon the independent Episcopal school tradition, is a co-educational, pre-kindergarten through grade twelve, college preparatory school committed to educational excellence. To empower each child to reach his or her full potential, the School community promotes an environment of advocacy, challenges the whole student, cultivates moral courage and spiritual growth, and inspires a lifelong passion for learning.

The Challenge

According to Quen Voyles, Director of IT at the school, the Information Technology department is responsible for evaluating, installing and maintaining computer technology for the school’s 650 students and employees. “We maintain a network of 500 tablet computers, 100 desktop computers and more than 20 servers,” he explained.  Saint Edward’s School implemented a one-to-one tablet computer program for grades six through twelve.

To document computer repairs and inventory, user accounts and databases, the school utilized a rudimentary paper log system. “Suffice to say, this was an extremely time-consuming process. To that end, we decided to look for a provider of help desk software to help us automate our support operations.”

Institution

Saint Edward’s School

Industry

Education

The Challenge

Replace rudimentary and time-consuming paper-based log system to track IT inventory, repairs and user accounts.

The Solution

Alloy Software’s IT Service Desk Management Platform – Alloy Navigator

Key Features Used

  • Asset Management
  • Action-based Workflow System
  • Incident Management
  • Knowledge Base

Results

  • Automated its help desk and IT inventory processes
  • Now logging 25-30 incidents per day with ease
  • Gained the ability to streamline all support requests and resolve them quickly
  • Increased flexibility within the help desk
  • Saved time and money by having issues and assets tracked in one centralized location
  • Automated daily tasks and reduce training overhead

The Solution

After an extensive evaluation process, Saint Edward’s School selected Alloy Navigator from Alloy Software. The software was then fully deployed in October of the same year. “The other solutions we considered were overpriced or did not provide the functionality we needed,” said Mr. Voyles. “At the time, we were primarily searching for something to replace our paper logs. Alloy Navigator provided the perfect solution that exceeded our initial requirements at a very affordable price.” From a technology standpoint, the school is running Alloy Navigator on a Windows server with Microsoft SQL Express, and uses Microsoft Exchange Server for email communications.

Saint Edward’s School had Alloy Navigator up and running within only two weeks of purchasing the software. Instead of deploying it at the end of the school year, Mr. Voyles and his team took their time making decisions on how they wanted to use various aspects such as computer and person records. The school added customized fields to those areas in order to better suit their specific needs. The first business process that Saint Edward’s School automated was its repair log. “We’ve expanded that to include an automated check-in process for students in need of service, and automatic email notifications/reminders to students and staff,” Mr. Voyles said.

Using the solution’s action-based Workflow System, the school was able to easily automate daily tasks and reduce training overhead. In addition, the school utilizes the Asset Management module to manage the full lifecycle of hardware equipment, network inventory and software licenses.

Saint Edward’s School primarily uses Alloy Navigator to log and maintain its incident history. “Throughout the school day, students visit the technology office for help with their computers,” explained Mr. Voyles. “They log their issue on a computer, which generates an open help desk ticket and sends them a confirmation email. The technician assigned to the ticket logs all pertinent information so it can be referenced later, if needed. The technician also reviews the student’s ticket history to see if there are any previous issues to be aware of.”

The school uses work order tickets to manage internal tasks such as hardware repairs. This allows them to keep track what assets have been repaired or replaced. “We use the ‘search’ feature to conduct keyword searches through all previous tickets in order to find out if a particular problem has come up before and if so, what steps were taken to address it,” he said. “We’ve recently started using the Knowledge Base to store internal IT documentation. We also use Alloy Navigator to maintain our inventory of tablet computers and user accounts. This gives us the ability to easily relate incident, computer, and user information together in one place.”

The Results

With Alloy Navigator, Saint Edward’s School has automated its help desk and IT inventory processes. Since deploying Alloy Navigator, the school logs approximately 25 to 30 incidents per day. “Without a doubt, Alloy Navigator has simplified our operations and helped us to become more effective and efficient,” explained Mr. Voyles. “With our previous paper log system, we were forced to dig through stacks of paper in order to piece together repair history. This made the process extremely time consuming and not overly accurate. As a result, we did it only when absolutely necessary. We now have this information organized and accessible at our fingertips with just a few clicks! Each time a student comes in with an issue, we’re able to review their complete service history.” With Alloy Navigator, the school is now afforded easy access to this information and much more.

We will be using Alloy Navigator in the future because it’s a versatile tool that gives us easy access to important information – and I think we’ve only scratched the surface as to what it can do for us.

Quen Voyles
Director of IT
Saint Edward’s School

“Alloy Navigator was the most logical solution for our growing IT needs,” he said. “The product’s ease-of-use and the company’s helpful support staff enabled us to reach all of our IT service management goals. With the added and improved features of the latest build – version 6, we are able to get a lot more out of the product and easily integrate with our existing third-party applications.”

The Future

Based on their success with the product, the school will continue to utilize and move forward with Alloy Navigator. “We will be using Alloy Navigator in the future because it’s a versatile tool that gives us easy access to important information – and I think we’ve only scratched the surface as to what it can do for us,” concluded Mr. Voyles.

Alloy Software Achieves High Marks in Education Market with IT Service Desk Solution

Nutley, NJ – Apr 20, 2011 – Alloy Software, Inc., a leading provider of service and asset management software, today announced a 15 percent increase of educational organizations upgrading to or implementing Alloy Navigator 6 for the first time within the past year. K-12 institutions, universities, colleges and school districts are optimizing Alloy Navigator as a centralized service desk platform to proactively administer all aspects of IT service management. Alloy Software is committed to providing reliable solutions to support the IT needs of students, faculty, staff and administrators with their product, Alloy Navigator, which demonstrates a growing success within the education market.

Leveraged by hundreds of education institutions, Alloy Navigator is a comprehensive, integrated IT Infrastructure Management solution offering an intuitive, easy-to-use approach to managing the service desk, IT assets, task assignments, and other routine activities in modern IT departments. Leveraging industry best practices, Alloy Software’s flagship product improves and organizes end-to-end service processes, and delivers an enhanced user experience, at a highly competitive price.

Saint Edward’s School, a user of Alloy Navigator since 2007, recently upgraded to the latest version in order to take advantage of the new Action-based Workflow System, which allows them to more easily automate their daily tasks and reduce training overhead. In addition, the school utilizes the Asset Management module to manage the full lifecycle of hardware equipment, network inventory and software licenses.

“Alloy Navigator was the most logical solution for our growing IT needs,” stated Quen Voyles, Director of IT at Saint Edward’s School. “The product’s ease-of-use and the company’s helpful support staff enabled us to reach all our IT service management goals. With the added and improved features of the latest version, we are able to get a lot more out of the product and easily integrate with our existing third-party applications.”

Alloy Software found that all educational institutions need an easy-to-use and cost-effective service desk solution with the ability to track and manage assets, all accessible from a single interface. The most important features desired by educational institutions include workflow functionality to automate and drive all activities within the IT, starting with simple tasks (such as password resets) to managing increasingly sophisticated IT projects, a Self-Service Web portal that supports end-users including staff and students, announcements to keep everyone informed, a library to track the check in/out of assets, and much more. All of this is available in Alloy Navigator 6.

Alloy Software has a significant presence in the education sector, providing service desk solutions to numerous schools, universities and colleges worldwide. Customers utilizing Alloy Navigator include: University of Central Florida, University of Pittsburgh, The British School of Brussels, The Juilliard School, Singapore American School, The Hong Kong Polytechnic University, Tel Aviv University, Mt. Pleasant Central School District, Southern California College of Optometry, Wallkill Central School District, Nord Anglia Education Ltd, Reaseheath College, University of Otago – Department of Physiology and Anderson Center for Autism.

“We’re honored that so many colleges and universities have chosen Alloy Navigator as their service desk solution,” said Vladimir Vinogradsky, president and CEO of Alloy Software. “Our goal is to provide customers with solutions that are affordable, scalable and easy to use – elements that are important to any educational institution.”

Pricing and Availability

Alloy Navigator is priced per technician and computer node. Educational pricing for a three-agent license supporting 100 computers is about $5600, which includes one year of support and maintenance. Discounts are also available for non-profit and government organizations. Upgrade paths are available for customers of previous versions and companies switching from a competitor’s solution.

About Alloy Software:

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest- growing private companies in America, and received numerous accolades such as Software 500 and Product of the Year from industry publications.