Alloy Navigator Enterprise 8.5 Released

Alloy Software is proud to announce the immediate availability of Alloy Navigator Enterprise 8.5. This minor upgrade offers numerous new features and improvements based on direct feedback from our customers.

Alloy Navigator Enterprise 8.5 Highlights

Integrate Alloy Navigator with Other Apps

  • Our API module has been improved to provide the ability to integrate Alloy Navigator with other apps using API connectors.
  • Zapier integration

Keep Up with the Latest Software and Hardware

Alloy Audit Tools has been updated to version 6.2.3 The new version includes these changes:

  • Added support for macOS Catalina (version 10.15).
  • Implemented proper detection of disk size and free space on macOS High Sierra (version 10.13) and
    later.
  • The speed of 10-gigabit or faster network adapters is reported correctly.
  • Added detection of installation keys and serial numbers for the latest Microsoft products:
  • Microsoft Windows 10 2019 LTSC (Long-Term Servicing Channel)
  • Microsoft Visio 2019

View More Data on Dashboards

Tables on dashboards now have a more compact single-line view. Instead of wrapping, table cell content is
now trimmed to better utilize dashboard real estate.

Eliminate Redundancy

In order to eliminate redundancy, parent objects no longer track changes of their child objects in the history.

Manage Your Mobile Devices from the Web App

Mobile App users now can view their registered mobile devices in the Web App and unregister the devices that
that are no longer in use.

Meet our Mobile App Service

The Mobile Portal has been renamed Mobile App Service to better reflect the intended purpose of the module.

Other Enhancements and Resolved Issue

API Module

In order to support integration with API connectors (like Zapier), our API module has been extended and
improved. The new version introduces these changes:

  • Added the ability to retrieve:
    • Lists of object Activities.
    • Lookup values of reference fields, such as Incident statuses or Computer types.
    • Data from all available object fields when listing objects.
    • The Person record for the currently logged in user.
  • For a better adherence with ISO 8601 Date and Time Format, the API module now recognizes Z as the
    timezone designator for the zero UTC offset.
  • Filtering conditions now support additional comparison operators for numeric and date values and short
    date formats.
  • Filtering conditions for POST requests retrieving lists of objects now support:
    • Using additional comparison operators for numeric and date values, such as >, >=, <, <=.
    • Short date formats, such as YYYY (e.g. 1997), YYYY-MM (e.g. 1997-07), YYYY-MM-DD (e.g. 1997-
      07-16).

Web App

  • Now new workflow icons will be available for Web App users within 5 minutes after they are changed by
    the Alloy Navigator administrator.
  • The Select Relationship Type dialog box now properly displays names of parent-child relationship
    types. Previously it could display child-parent names instead of parent-child ones.
  • Fixed the issue when Web App users could accidentally submit the same workflow action many times.
  • Fixed issues preventing the submission of Action forms containing an empty read-only Date/Time field.
  • Fixed the issue with the automatic distribution of grid column widths, which in some cases produced
    extremely narrow columns with text characters stacked vertically.
  • Fixed the issue with dashboard charts unexpectedly opening multiple tabs when clicking on a chart
    segment.
  • Fixed the issue with some widget values not refreshing correctly when a data reload is triggered manually.
  • Added support for date formats that use abbreviated month names, such as “Nov” in English (US).

Self Service Portal

  • Corrected the label for the Attachments section of Knowledge Base articles.
    Integration with Email and Sending Notifications
  • Outgoing notifications no longer fail when the recipient address contains the display name, as per
    RFC2822.
  • The Mail Connector no longer loses attachments and inline images from digitally signed email messages
    received via the EWS protocol.
  • The folder where the Mail Connector stores cached images and files now is automatically cleared once a
    day.
  • Added support for long usernames (up to 200 characters) and passwords (up to 45 characters) in Mail
    Connector and Archiving jobs.

Desktop App

  • Fixed the Person Merge feature in the Desktop App.
    Fixed the issue with displaying workflow action forms containing Text elements. Previously such forms could appear cropped in the Desktop App.

Reports

  • Report Viewer: Reloading a report with new parameters no longer unexpectedly resets the report’s end
    date to the beginning of the day thus excluding all data collected during the day.

Alloy Discovery

  • Errors that could occur in the Network Diagram no longer lock up the Alloy Discovery app.

Alloy Installer

  • The Alloy Installer has been revised to provide a better-organized user interface for choosing advanced
    installation options.

Customers with a current Software Maintenance plan can download the update from the Alloy Support Portal.

Alloy Software Announces Zapier Integration

Helps IT organizations enhance workflow capabilities with 1500+ applications

Bloomfield, NJ – Jan 2, 2020 — Alloy Software today announced integration of Alloy Navigator, its comprehensive ITAM/ITSM solution, with Zapier, a cloud-based intermediary service that helps customers connect applications and build complex workflows spanning multiple business systems. 

By leveraging API capabilities in Zapier environment Alloy Navigator now can seamlessly connect and collaborate with over 1,500 of other business applications currently available in Zapier’s catalog. This allows for raising Service Desk tickets directly from server monitoring software, such as AWS CloudWatch Alarm, or automatically creating Trello cards once change requests in Alloy Navigator get approved for implementation. 

“Creating traditional integrations between applications can be developer-intensive, time consuming, and expensive,” explained Vladimir Vinogradsky, CEO of Alloy Software. “Zapier solves this problem by providing a simple and intuitive web interface for building data flows like Lego models. Neither intimate knowledge of a product’s internals nor coding experience is required. Now users can connect Alloy Navigator with just a few clicks to tools and platforms like Google Apps, GoToMeeting, various chat apps, or any other of hundreds of cloud services to do things that previously didn’t seem possible.”   

About Zapier 

Zapier is an online automation tool that allows users to connect many popular web apps, such as Gmail, MailChimp, LiveChat, and Trello. Zapier can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration. It is so easy that anyone can build their own app workflows with just a few clicks. 

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, IT Asset Management, and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity and customer satisfaction.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For more information:

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Media Contact

Ivan Samoylov
Alloy Software
973.661.9700 x7212
pr@alloysoftware.com

Audit Tools 6.2.3

Alloy Software released a new cumulative update for the Alloy Audit Tools. Alloy Audit Tools is a package of various tools and components used by Alloy Discovery and Alloy Navigator product families to audit computers and work with audit snapshots.

This update adds detection of macOS Catalina and correctly retrieves installation keys and serial numbers for the latest versions of Microsoft Windows 10 (LTSC) and Visio 2019, among other improvements. A detailed list of changes in this version is available in the Release Notes document available on the Support Portal.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator Enterprise 7 and 8
  • Alloy Discovery Enterprise 7 and 8
  • Alloy Navigator Express 7 and 8
  • Alloy Discovery Express 7 and 8

Availability

This update is available for download from the Alloy Software Support Portal to customers with a current Software Maintenance & Support plan.

Alloy Software Wins Gold in the 2019 IT World Awards® 

Alloy Discovery Awarded Network Management Product of the Year by Information Technology Awards 

Bloomfield, NJ – November 21st, 2019 – Alloy Software, a leading provider of IT Service Management and IT Infrastructure Management solutions for the enterprise, today announced that Network Products Guide, the industry’s leading technology research and advisory guide, has named Alloy Discovery a Gold winner in the 2019 IT World Awards in the “Network Management Solutions of the Year” category. 

With active participation from a broad spectrum of industry voices, the coveted annual IT World Awards recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology. 

Awarded for its robust enterprise network inventory platform that accurately identifies IT assets on the local network and reveals their configuration details, installed software, and relationships between physical and even virtual equipment. Alloy Discovery provides an intuitive network management solution across a wide spectrum of industries including government, financial, educational, manufacturing, health care, IT service, and more. 

“It’s an honor to be named a winner by IT World Awards for this esteemed industry and peer recognition,” said Alloy Software CEO Vladimir Vinogradsky. “This important accomplishment is a testament to our team’s commitment to deliver reliable and practical solutions for IT’s everyday needs. It inspires us to even greater efforts in continuously seeking new, innovative ways to improve our products and serve customers better.” 

 About Alloy Software 

Established in 2002, Alloy Software Inc. is a leading provider of Service Desk, Asset Management and Network Inventory solutions that help organizations of all sizes automate their IT operations and deliver high quality service. Alloy Software serves companies worldwide in several diverse industries including finance, healthcare, education, technology, public sector, retail, manufacturing and more. 

About Alloy Discovery 

Alloy Discovery enables organizations to view their entire IT infrastructure through intuitive network auditing capabilities that deliver an abundance of essential information. Within minutes, users can access detailed accounts of their hardware and software assets, computers, configuration details, and the relationships between them. This knowledge gives users the ability to easily troubleshoot issues, evaluate risks, plan for system upgrades and replace equipment.  

About Network Product Guide’s IT World Awards 

As the IT industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards is part of the SVUS Awards® recognition program. To view the complete list of winners visit https://networkproductsguide.com/winners/2019-it-world-awards/ 

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For More Information: 

Media Contact 

Ivan Samoylov 
Alloy Software
973.661.9700 x7212
pr@alloysoftware.com 

Alloy Software adds Network Mapping to network inventory solution

Helps organizations visualize physical and local relationships between IT equipment  

Bloomfield, NJ – November 5th, 2019 — Alloy Software today rolled out a new release of Alloy Discovery with a powerful Network Mapping feature designed to automatically discover and visualize physical and logical connections between computers, devices, and network equipment on a local network.  

Alloy Discovery has long provided the ability to identify computers, printers, routers, and other network equipment. It also collects a wealth of essential configuration information for troubleshooting issues, evaluating risks, and planning for system technology and operational changes. The new release offers new and improved tools that additionally enable network administrators to:   

  • Ensure software licensing compliance for software products licensed by CPU cores; 
  • Detect unwanted or malicious software such as trojans, torrents, or miners; 
  • Increase user security and reduce administrative effort;  
  • Detect installed Microsoft Store applications; 

“The complicated nature of today’s business demands for full visibility of an organization’s IT infrastructure, down to individual details of every computer, printer, router, and network switch,” said Ivan Samoylov, CTO of Alloy Software. “With this release, Alloy Discovery brings in smart network topology visualization tool to help IT organizations simplify network inventory management and tackle a wide range of daily challenges throughout their operations.”   

About Alloy Discovery  

Alloy Discovery is an award-winning network discovery and inventory platform that enables customers to discover, diagnose, and analyze hardware and software configurations of networked servers, workstations, laptops, and other networked equipment, such as printers, scanners, network routers, and switches. It facilitates software licensing compliance, software audits, troubleshooting of technical issues, and automation of mission-critical IT processes.  

About Alloy Software  

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.  

For More Information  

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Media Contact 

Ivan Samoylov 
Alloy Software
973.661.9700 x7212
pr@alloysoftware.com