Service Requests Go Mobile

The ability to deliver IT services in an effective and user-friendly manner is a key to success in the IT Service Management world.  Alloy Navigator delivers a great experience to employees and customers by automating a broad range of standard service requests, including employee onboarding, password resets, provisioning remote access, and hardware requests.

Now with the latest update for our mobile app, service requests can be managed using phones or tablets. This gives your team the power to promptly deliver IT services on the go. Alloy Navigator Mobile is our native mobile app for mobile access to Alloy Navigator™ ITSM software. The app is available for download on the App Store and Google Play Store.

Update your Alloy Navigator Mobile app today to gain these exciting abilities:

  • View all the service requests assigned to you or your team.
  • Create work orders from service requests and convert requests into incidents while on-site.
  • Quickly submit approval requests at any step of the request fulfillment process.
  • Get a real-time picture for better service planning.
  • Communicate with customers and colleagues on the move.
  • Log your work as you complete it even when you are away from the office.

There are more amazing updates just around the corner. We have some great plans, so stay tuned!

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Fall 2020 Updates for Alloy Software ITSM/ITAM Platform

We are pleased to announce the immediate availability of a new update (8.7.2) for the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express and Discovery.  This update offers multiple improvements and addresses a number of issues reported in earlier versions of the platform.

In addition, we have extended support for LDAP authentication toward major cloud directory services such as JumpCloud, Okta, OneLogin, AWS Directory Service, and others.  Cloud directory services software is an implementation of identity and directory management solutions delivered though the cloud.  These products help companies store and manage employee identity information and control their lifecycles.

For detailed information about all changes in this update, please see Release Notes on the Alloy Documentation Portal:  

How to get this update?

  • Customers with an on-premise hosting plan can download the update from the Alloy Support Portal, a current Software Maintenance plan is required.
  • Customers with a cloud hosting plan will be reached out to in the next few days to schedule the upgrade and maintenance of their cloud environment.

Alloy Software Awarded Gold in 2020 IT World Awards  

Company receives Gold for the second year in a row and solidifies its position as an ITSM and ITAM leader 

 

Bloomfield, NJ – October 1th, 2020— Alloy Software announced today that Alloy Navigator, the company’s flagship IT Service Management and IT Asset Management platform, has has been named a Gold Winer in the IT Service Management Category of this year’s 15th Annual Network PG’s IT World Awards®.     

The IT World Awards are industry and peer recognitions from Network Products Guide honoring achievements of world’s best in organizational performance, product and service innovations, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in information technology and cyber security. This year’s awards were judged by a broad spectrum of experts from different industries throughout the world. 

“Alloy Software is honored to be recognized by the Network Products Guide for our innovative IT Service Management platform,” said Dmitry Surint, Director of Software Development at Alloy Software. “We take great pride in our ability to help businesses optimize internal and external IT operations, with a flexible ITSM and workflow automation platform that is adaptable for all businesses, independent of size or industry.” 

This year’s IT World Award winners will be celebrated and presented their awards during a virtual ceremony in November. For a complete list of the 2020 IT World Award winners, please visit: 15th Annual Network PG’s 2020 IT World Awards winners.

About the IT World Awards 

As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards is part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globee Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. 

About Alloy Navigator 

Alloy Navigator is an all-inclusive on-premises and in-cloud Service Desk and IT Asset Management platform that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major IT disciplines ranging from Service Desk, IT Service Management, Asset, and Software Asset Management and provides highly flexible workflow automation and CMDB. Alloy Navigator is geared toward small, medium, and enterprise businesses that strive to achieve the highest levels of productivity. 

About Alloy Software  

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.  

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Alloy Navigator Named Best ITSM product by SoftwareAdvice

Alloy Software is happy to share that we have named FrontRunner in the Best IT Service Management Software Quadrant by Gartner Software Advice based on customer ratings.

Software Advice is the leading online service for businesses navigating the software selection process. Advisors provide free, personalized software recommendations, helping companies of all sizes find products that meet their business needs. Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company. For more information, visit softwareadvice.com

Read real reviews from the many satisfied Alloy Software customers, and learn more about the Software Advice Top IT Asset Management Software report, today.