The new major update brings powerful (and stunning!) analytics, makes collaboration and communication easier than ever, and takes AI tools to a whole new level. Meet the new Alloy Navigator, designed to make your work easier and more fun! Let’s explore the key features of this release.
Unlock the full potential of your ITSM and ITAM data! Instantly monitor ticket volumes and trends, track SLA compliance, evaluate the performance of your teams, and pinpoint resolution bottlenecks before they impact your service. The new Interactive Analytics turns your raw data into actionable insights, delivering fast, clear, and interactive visualizations to drive smarter decisions.
What you’ll love:
You start with 47 ready-to-use charts out of the box, and you can build as many custom ones as you need.
More visualization. More clarity. More data-driven decisions. 
Dashboards are no longer just admin territory. Now you and your team call the shots! Add the widgets you need (and remove the ones you never use), arrange them exactly how you want, and share dashboards with your team or keep them private. The power to see what matters most is in your hands: your dashboards display exactly what’s important, organized precisely the way you want.
What’s in it for you:
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Meet your new first-line support teammate! The new AI Assistant helps users get what they need faster – answering routine questions, guiding requests, and drawing on your inernal knowledge base and ticket history to deliver instant, accurate responses and tried-and-true solutions.
Why it matters:
Smarter service, fewer tickets, and happier teams – all in one AI-powered upgrade. 🚀
See the features of Fall 2025 Release in action in our YouTube video.
Bring the right people into the conversation instantly. With @mentions in Alloy Navigator, you can tag colleagues in tickets, requests, or any activity, just like in your favorite chat apps. They will see the full context right away, so teamwork flows smoothly, and nothing slips through the cracks.
Why you’ll love it:
Forget CCs and long email chains. Just @mention and move forward. 
Make the most of your screen space with the new Preview Panel layout! Keep it below your data views or move it to the side, whichever fits your workflow (and your monitor) best.️
Why you’ll love it:
Whether you’re on a laptop or rocking an ultrawide monitor, your workspace adapts to you.
AI just got a promotion – it now runs inside your workflows! The AI-Powered Insights you loved in tickets are now built into the workflow engine itself. This means you can create AI-driven steps anywhere in your processes, with full control and customization.
Why it matters:
Powerful workflows. Seamless control. AI, your way.
Leverage AI your way
You have full control of AI in Alloy Navigator. Turn it on for everyone, including IT teams, managers, and Self-Service Portal users, or limit access to specific roles. Not ready yet? Simply keep it off.
You also decide which AI model best fits your needs and manage costs directly with your provider. Maximum flexibility, zero surprises – the power is completely in your hands.
The web-based Admin Center just got a major boost. Now you can do even more without leaving your browser, whether it’s tweaking preview layouts, opening up self-registration in the Self-Service Portal, or customizing macros and email templates.
And finding what you need is a breeze with the new smart search. No more hunting through menus, just type and go. Plus, with export and import of configuration settings, backups and setup transfers are faster and simpler than ever.
More ways to customize. More ways to stay in control. All in one place. 🧘
And that’s just the beginning! This release is packed with even more improvements – like a refreshed, modern UI, a streamlined Activity panel, and smoother workflow across the board.
Dive in and discover all the ways Alloy Navigator makes your day-to-day work simpler and more enjoyable:
We’d love to hear what you think about this release! Share your feedback on LinkedIn and help us shape the future of Alloy Navigator.
Happy navigating! 
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