Alloy Navigator 2025 is packed with innovative features and smooth integrations that streamline your work and let you get more done without switching context. Let’s explore the key features of this release.
Alloy Navigator 2025 takes ITSM to the next level with AI-Powered Insights, transforming the way your team handles Service Desk tickets and workflows. By combining powerful large language models with your team’s internal expertise, these AI-driven tools deliver relevant, context-aware guidance for key ITSM processes.
AI-Powered Insights are available for all classes of Service Support tickets, helping your agents achieve quicker resolutions and more informed actions:
We used AI-Powered Insights to manage this release. AI summaries of tickets, for example, freed up about forty minutes every day for us to focus on more creative, high-impact work! 🚀
Bring the power of Kanban to your projects with Alloy Navigator 2025! Visualize tasks as vibrant, status-based cards, trigger actions with a single click, and seamlessly coordinate your team, whether you’re focusing on one project or managing several. Keep your team in sync and accelerate delivery with ease!
The long-awaited Dark Mode is finally here! Switch between light and dark themes or let Alloy Navigator automatically adapt to your system settings. Enjoy a more comfortable experience, day or night.
See the features of Spring 2025 Release in action in our YouTube video.
No more juggling calendars. The enhanced Microsoft 365 integration, My Calendar brings your Outlook meetings, events, and Alloy Navigator tasks into a unified view. Stay organized, avoid conflicts, and plan your day with confidence, all in one place and updated in real time.
The integration works both ways! You can now share My Calendar and view Alloy Navigator events directly in Google, Apple, or Outlook calendars, or any other calendar app that supports iCal links.
No more relying on email! End-users now receive real-time push notifications directly in their Self-Service apps, on both mobile and web. Stay up to date with ticket updates and requests right from the familiar bell icon. One click takes users straight to the relevant request!
Updated dropdown menus now display not only names, but also email addresses and avatars, making it much easier to identify users when assigning tickets, inviting collaborators, or selecting the right person for approval. This enhancement ensures accurate user selection, even when multiple users share similar names, and is available in both the Web App and Self-Service Portal.
And this video is an overview of the new features of our Express edition, the solution for small businesses. 
These are just the highlights! This release also brings a broad range of other valuable improvements. From new ITAM integrations with Adobe and Dell to a refreshed Self-Service Portal and a significant upgrade to the web-based Admin Center, especially impactful for the Express edition, there’s plenty to discover.
For the complete list of updates, see the detailed Release Notes for your product:
We’d love to hear your feedback on the new release! Share your thoughts on LinkedIn or X and help us make Alloy Navigator even better.
Happy navigating! 
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