Alloy Navigator 2025 Spring: Contextual AI, Dark Mode, Outlook Calendar Sync, and More!
The eagerly awaited major update to Alloy Navigator, a leading ITSM/ITAM solution, is almost here! Take a sneak peek at what’s coming.
Smarter, contextual AI assistance
AI is changing the game, and it’s transforming ITSM in a big way. This spring, we’re launching powerful new AI-driven features designed to supercharge your IT specialists. By tapping into your team’s collective knowledge and historical data, enhanced with insights from the web, Alloy Navigator now delivers precise, context-aware actions to deliver highly relevant, tailored responses that reflect your team’s real-world expertise.
The upcoming release will introduce out-of-the-box AI capabilities across all key ITSM workflows, including incidents, service requests, problems, change requests, and work orders:
- Summarize Ticket: Quickly generate a concise yet informative summary of a ticket by analyzing its description, activity log, child tickets, notes, and resolution details. This gives agents an instant and clear context eliminating the need to sift through lengthy descriptions and conversation threads.
- Suggest Solution / Next Steps: AI leverages your knowledge base, historical data, and similar resolved cases to recommend potential solutions or next troubleshooting steps, empowering agents to plan changes more effectively and resolve issues faster.
- Suggest Category: AI analyzes ticket content to recommend the most relevant category, ensuring accurate classification and enabling more efficient workflows.
- Analyze Risks: By scanning historical data, AI identifies potential risks in change requests, alerting agents to possible issues early and supporting proactive planning.
Let AI do in seconds what used to take human agents valuable minutes, reducing manual effort, minimizing oversight, and ensuring no critical details are missed. With AI handling the specifics, your team stays focused on the bigger picture! Plus, AI-powered insights help onboard new support engineers faster by delivering real-time recommendations and context-rich explanations, accelerating their learning and boosting productivity from day one.
Not a fan of AI? Simply turn it off. This will disable all AI features and hide them from users.
Kanban boards for project management
Kanban boards are a proven, visual way to manage projects, and now they are available in Alloy Navigator! Whether you’re coordinating a department relocation, planning a server upgrade, or organizing an office event, the new interactive Kanban boards give you a clear, real-time view of your project tasks, letting you quickly track progress, update tasks, and spot bottlenecks at a glance.
Prefer a different view? Effortlessly switch between the Kanban board, Gantt chart, or list view—choosing the layout that best fits your project management style.
Need a broader overview? Our task boards can span multiple projects, with flexible filtering options to help you organize work by any criteria, giving you and your team the visibility needed to stay on top of every detail.
Dark mode for bright technicians
Upgrade your experience with the new dark mode in the Web App! Technicians can now choose between light and dark themes, or stick with their device’s system default. Whether you’re an early bird, a night owl, or just prefer a dimmer workspace, the choice is yours. Customize your interface to suit your needs and stay comfortable, day or night.
See the person behind a ticket
Avoid the confusion of assigning tickets to the wrong person. Our updated dropdown menus now display both the names and email addresses of those you’re assigning tickets to, inviting to collaborate, setting as a device owner, or making other selections. To make it even easier, you can now see the person’s avatar right in the list, giving you instant clarity.
Available in both the Web App for technicians and the Self-Service Portal for customers, this feature is perfect for organizations where multiple people share the same name. No more guessing between John Smiths, now you can easily tell them apart.
Sync with Outlook Calendar
No more jumping between apps to check your schedule. With enhanced integration with Microsoft 365, My Calendar now automatically syncs your Outlook meetings and events, displaying them alongside your ticket due dates, task deadlines, and other important Alloy Navigator activities. Outlook events update in real time, so nothing slips through the cracks—one calendar, all your plans.
With everything in one place, you can:
- Plan your time more efficiently
- Avoid double-booking and missed meetings
- Instantly spot free time for new tasks or a well-earned break
Oh, looks like you’ve got a free spot this Friday afternoon, just saying. 😉
Push notifications in the Self-Service Portal
Email notifications alone aren’t enough anymore! This update boosts your Service Desk efficiency with push notifications for Self-Service Portal users. Users will receive instant push notifications on their mobile devices about important updates related to their tickets and requests, keeping them informed in real time without the need to check their inbox.
Just like for technicians, push notifications for end-users will appear in both the mobile app and the web-based portal, under the bell icon. Users will quickly view updates, and clicking on a notification will take them directly to the relevant page in the portal.
Next-level self-service experience
And that’s not all! The new Self-Service Portal is getting several additional upgrades beyond just push notifications. Designed as a help center where your employees can find solutions, request services, and report issues, the portal is evolving this spring with a significantly enhanced UI for a smoother, more intuitive experience:
- User-friendly navigation menu: Convenience is key! The revamped left-side navigation menu features clear, intuitive icons, making it easier for users to quickly navigate to the options they need.
- Spacious two-column layout: Say goodbye to narrow flyouts. Ticket and request details now open in a clean, two-column page layout, dramatically improving readability and usability. And, as always with Alloy Navigator, the layout is customizable, so admins can tailor it to your organization’s needs.
- Enhanced reservation calendar: Booking equipment just got easier. The upgraded reservation calendar now allows users to select an entire date range in one step, just like booking a hotel or flight, making the process faster, clearer, and less error-prone.
What’s more?
There’s plenty more to discover! This release introduces a host of exciting new features for all Alloy Navigator users—whether you’re a support agent, an IT manager, an employee needing service support, or the expert who tailors Alloy to meet your company’s business needs.
When is it coming?
The 2025 release of Alloy Navigator Enterprise and Alloy Navigator Express is scheduled for this spring. We’re putting the finishing touches on it and fine-tuning the details. Stay tuned!
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