ITSM Archives

ITIL Service Design: How to Create Lightweight Business Services

November 27, 2025

Discover ITIL 4 Service Design: how SLR, SAC and SDP evolve into lightweight, value-stream artefacts that align IT services with business outcomes.

November 18, 2025

Discover how ITSM automation improves ticket handling, boosts efficiency, and helps teams design, implement, and scale better support processes.

November 6, 2025

Discover how AI in Alloy Navigator transforms IT workflows, boosts efficiency, and empowers teams with intelligent automation.

October 31, 2025

Help desk automation boosts efficiency and accuracy. Streamline workflows, routing, and reporting with Alloy Navigator.

October 20, 2025

Major Incident Management in ITIL 4: balance speed, teamwork, and learning to turn outages into resilience.