Fall 2020 Updates for Alloy Software ITSM/ITAM Platform

We are pleased to announce the immediate availability of a new update (8.7.2) for the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express and Discovery.  This update offers multiple improvements and addresses a number of issues reported in earlier versions of the platform.

In addition, we have extended support for LDAP authentication toward major cloud directory services such as JumpCloud, Okta, OneLogin, AWS Directory Service, and others.  Cloud directory services software is an implementation of identity and directory management solutions delivered though the cloud.  These products help companies store and manage employee identity information and control their lifecycles.

For detailed information about all changes in this update, please see Release Notes on the Alloy Documentation Portal:  

How to get this update?

  • Customers with an on-premise hosting plan can download the update from the Alloy Support Portal, a current Software Maintenance plan is required.
  • Customers with a cloud hosting plan will be reached out to in the next few days to schedule the upgrade and maintenance of their cloud environment.

Alloy Software Awarded Gold in 2020 IT World Awards  

Company receives Gold for the second year in a row and solidifies its position as an ITSM and ITAM leader 

 

Bloomfield, NJ – October 1th, 2020— Alloy Software announced today that Alloy Navigator, the company’s flagship IT Service Management and IT Asset Management platform, has has been named a Gold Winer in the IT Service Management Category of this year’s 15th Annual Network PG’s IT World Awards®.     

The IT World Awards are industry and peer recognitions from Network Products Guide honoring achievements of world’s best in organizational performance, product and service innovations, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in information technology and cyber security. This year’s awards were judged by a broad spectrum of experts from different industries throughout the world. 

“Alloy Software is honored to be recognized by the Network Products Guide for our innovative IT Service Management platform,” said Dmitry Surint, Director of Software Development at Alloy Software. “We take great pride in our ability to help businesses optimize internal and external IT operations, with a flexible ITSM and workflow automation platform that is adaptable for all businesses, independent of size or industry.” 

This year’s IT World Award winners will be celebrated and presented their awards during a virtual ceremony in November. For a complete list of the 2020 IT World Award winners, please visit: 15th Annual Network PG’s 2020 IT World Awards winners.

About the IT World Awards 

As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards is part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globee Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. 

About Alloy Navigator 

Alloy Navigator is an all-inclusive on-premises and in-cloud Service Desk and IT Asset Management platform that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major IT disciplines ranging from Service Desk, IT Service Management, Asset, and Software Asset Management and provides highly flexible workflow automation and CMDB. Alloy Navigator is geared toward small, medium, and enterprise businesses that strive to achieve the highest levels of productivity. 

About Alloy Software  

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.  

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Alloy Software Honored as Asset Management Category Leader by GetApp

Alloy Software announced today it has been named a GetApp Category Leader for IT Asset Management Software.

GetApp Category Leader rankings are an independent assessment that evaluates online search activity and user reviews in five key areas: functionality, value for money, ease of use, customer support, and likelihood to recommend. Alloy Software attained high scores for its flexibility and functionality. Furthermore, strong reviews on GetApp secured Alloy a place in the top 10 products. The full Top IT Asset Management Software report is available here.

“We are very excited to be named a Category Leader in IT Asset Management Software,” said Ivan Samoylov, CTO of Alloy Software. “This is the second year running that Alloy Software has been included in GetApp’s leaderboard, previously in the Top IT Service Management Software category. We thank our customers for putting their trust in Alloy Software and giving us such high praise! This makes our entire team tremendously proud and excited to innovate our platform and enable businesses around the world to deliver excellent IT service.”

About Alloy ITAM solution

Alloy Navigator is an all-inclusive ITSM and IT Asset Management platform that helps users to reduce costs and maximize the efficiency of their IT operations. It covers major ITAM areas
including CMDB, IT Asset lifecycle management, Procurement,  Consumable management and SAM. The platform provides a highly flexible workflow automation engine  and powerful performance analytics. Alloy Navigator is geared toward small, medium and enterprise businesses that strive to achieve the highest levels of productivity. ​

About Alloy Software 

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About GetApp

GetApp is the premier online resource for businesses exploring software as a service (SaaS) products. Buyers easily compare software products side-by-side with GetApp’s free interactive tools and detailed product data. GetApp features research, insights, trends, and validated user reviews, giving buyers the tools they need to make informed decisions for their organization. GetApp is a Gartner company. For more information, visit www.getapp.com.

Required disclaimer: GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.

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Alloy Software Expands Service Experience Outside of IT Departments

BLOOMFIELD, N.J., August 13, 2020 (Newswire.com) – Alloy Software today announced the availability of Alloy Navigator Enterprise 8.7. This update focuses on Enterprise Service Management (ESM) and provides a large number of usability and performance improvements.

New features available in Alloy Navigator include:

  • Enterprise Service Management – The ESM approach enables organizations to adopt long-established service management practices to run departments outside of IT to improve efficiency, effectiveness, control, and insight, and ultimately deliver better service and customer experience across entire organizations. ​
  • Integrations for the Web App – Now IT specialists can use their favorite remote access and network diagnostic tools right from the Web App to save time and restore affected services faster. With just a single click, then now can initiate a remote desktop connection, open a terminal window, search the Microsoft Knowledge Base, reset a user’s password — is only a short list of ready-to-use integrations that come preconfigured in this release.
  • New Mobile Experience – This release introduces all-new native Mobile App for iOS and Android to provide customers with a vastly improved user experience and expanded abilities to deliver support, handle tasks, and communicate on the go.

“Alloy Software has always been dedicated to helping our clients harness the power of automation to streamline IT operations and deliver top-notch IT service,” said Vladimir Vinogradsky, CEO at Alloy Software. “We are excited to offer our clients the opportunity to leverage tried and true service management practices in Human Resources, Facilities, Quality Control, Logistics, and many other departments involved in providing service to internal or external customers.”

​About Alloy Navigator 

Alloy Navigator is an all-inclusive in-cloud and on-premise Service Desk and IT Asset Management platform that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major IT disciplines ranging from Service Catalog and ITSM to ITAM and Software Asset Management. The platform provides flexible workflow and approval automation, Self-Service Portal, Equipment Checkout, and Consumable Management capabilities . Alloy Navigator is geared toward small, medium, and enterprise businesses that strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing, and more.

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