AI in ITSM: 3 Artificial Intelligence Applications Vendors Already Use
How has AI shaped ITSM? We analysed 8 leading ITSM vendors to find out how they implemented AI in their solutions.
Ticket Deflection: When Words are Unnecessary
Encourage customers to find solutions to their issues without the assistance of human agents, reduce the number of tickets, and let your support team do their job better.
Alloy Navigator 2024.2: What’s Cooking?
The highly anticipated major update to Alloy Navigator—the ultimate ITSM/ITAM solution—is just around the corner! Let’s take a taste of the exciting new features that are brewing.
Vulnerability Management: Being Vulnerable is Powerful, But not in IT
What is vulnerability management and how to approach it from the IT asset management point of view.
Navigating a Software Audit: How to Stay Compliant and Avoid Costly Mistakes
The very mention of a software audit can send shivers down the spines of countless asset managers. Let’s clear the air around this process by debunking common myths and introducing practical, down-to-earth strategies to navigate it confidently.
