Watch how we’re adding AI-driven capabilities to Alloy Navigator to help our clients achieve their IT goals.
Technician: What is the expiration date of the warranty for James Smith’s laptop?
Chat agent: We don’t have this info in our database, but HP normally gives a 5 year warranty for this model. According to this, because James’ laptop was purchased in 2021, the warranty expires in 2026. The warranty is still valid.
Await AI ticket routing, proactive problem discovery, and smart suggestions for agents in our Spring 2025 Release!
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Alloy Navigator allows you to expand AI capabilities through custom actions tailored to your specific requirements and workflows, for example:
These custom actions can be integrated across text fields, boosting productivity and delivering targeted AI support tailored to your company’s needs.
Meet essential AI-assisted features for text-processing tasks in ITSM/ITAM operations. Whether you’re drafting a knowledge base article, writing a ticket description, or communicating with clients, your team can now rely on AI to produce clear, concise, and impactful content. Let AI handle the details, so you can focus on delivering exceptional service!
Instead of relying on keywords, you can now ask our AI assistant questions in natural language and receive detailed responses. The answers are based exclusively on the product documentation resources, ensuring accuracy and relevance without any speculation.
Alloy Navigator integrates with AI services from supported vendors, including OpenAI and Azure OpenAI. Alloy Navigator does not operate its own AI service, nor does it transmit any data to these AI services except what users submit themselves. We do not store, analyze, or control the information sent to AI services. All security and data protection concerns, including potential data leakage risks, should be addressed to the respective AI service providers.
