Alloy’s Customer-Centric Upgrade Assurance Program Awarded for Distinguished Service Excellence
Bloomfield, NJ – September 18th, 2019 — Alloy Software has been named a Silver winner at the 2019 Customer Sales and Service World Awards for the second straight year. The company’s Sales and Service teams were recognized for Customer Service Team of the Year, Client Relations in the Information Technology category for its dedication to customer success. The CSS World Awards recognize Customer Service and Sales teams globally across a multitude of industries.
“When you receive recognition for what you’ve aimed for, it’s always something special,” said Paul Ille, Director of Sales and Services at Alloy Software. «We’re truly thankful for having the great pleasure of giving our customers the very best service possible.”
Software upgrades are often associated with unexpected circumstances leading to downtime and additional troubleshooting. When it comes to upgrading essential IT management software residing at the heart of business operations, such as Alloy Navigator, the downtime can disrupt the entire organization and turn out to be extremely costly. Taking this into account, IT managers may be reluctant to upgrade and thus miss out on the full advantages of new features and critical performance and security improvements.
In order to combat this, Alloy Software designed the Upgrade Assurance program to guarantee a simple, efficient and error-free upgrade process. Through this program, Alloy’s service experts work with customers to implement smooth product upgrades that warrant success with minimal downtime. In order to achieve this, Alloy restructured its Sales and Technical Services teams under centralized management with a singular vision of providing superior service. Today, Alloy’s Sales and Service teams work seamlessly and united to ensure that customers feel comfortable and never hesitate to take advantage of product upgrades.
About Alloy Software
Established in 2002, Alloy Software Inc. is a leading provider of ITSM, Service Desk, ITAM and Network Inventory solutions that help organizations of all sizes automate their IT operations and deliver high quality service. Alloy Software serves companies worldwide in several diverse industries including finance, healthcare, education, technology, public sector, retail, manufacturing and more.
About the Customer Sales and Service World Awards
Customer Sales and Service World Awards is the world’s premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing. To learn more, visit www.cssworldwards.com.
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