Integrations

Integrate the Alloy ITSM and ITAM solutions with the applications and services you already use and to deliver the best service and support from within the service desk. 

Streamline user authentication with single sign-on (SSO)

Ensure greater security and convenience and give your internal users and customers a seamless authentication experience across Alloy apps and other platforms your company uses, including Microsoft 365, Azure Active Directory, Okta, and others. Set your users free from entering their credentials again and again and let them focus on the actual tasks, not on their passwords.

Keep user information up-to-date across all apps

Minimize administrative overhead with auto-sync user information between your company’s directory service—Microsoft Active Directory, Azure Active Directory, JumpCloud, Okta, etc.—and Alloy apps. We leverage the industry-standard LDAP protocol for user authentication and synchronization.

Connect everything with Zapier

Do more work in less time by integrating with 3,000+ apps via Zapier. Zapier is a smart online automation tool that helps quickly connect Alloy ITSM software with other web apps you already use, such as Slack, Trello, Gmail, without coding or relying on developers. Learn more about Zapier Integration.

Automate your email flows

Automate communication across the company and keep everybody on track. The Alloy email integration feature converts your incoming email messages to requests, incidents, documents, or other business objects and automatically routes them to the right people, sending well-timed notifications, reminders, and alerts to everyone involved. Learn more about our email ticketing system.

Discover in Alloy Discovery, manage in Alloy Navigator

Our ITSM (IT service management) and ITAM (IT asset management) solutions are tightly integrated into a suite of tools and applications that helps you manage your hardware and software assets throughout their complete life cycle. This approach enables you to maintain a single source of accurate network inventory data and track the relationship between all components of your IT infrastructure in real-time.

Learn more about our network inventory software.

Empower your digital workflows with the superpower of PowerShell

Embed 3rd party tools and PowerShell cmdlets and scripts into workflow steps and empower IT pros and authorized users to launch external tools and commands directly from a web browser or a desktop. Ping or traceroute devices, start remote desktop sessions, reset passwords, update user information in the Active Directory—everything can be done right in your Alloy app.

Learn more about Alloy digital workflows.

Didn’t Find Your App?

Don’t Worry

Integrate with Microsoft products

Microsoft Teams

Provide an additional self-serve channel for your employees and customers and keep your IT personnel updated about Alloy-related events without having to leave their Teams.

Microsoft Office

  • Share the knowledge by incorporating your how-tos, troubleshooting instructions, and other content created in Microsoft Word into a centralized, searchable Alloy knowledge base.
  • Visualize your performance and trends with detailed reports in Microsoft Report Definition Language (RDL) format and distribute them in Excel, PDF, or Word formats.

Microsoft Outlook

Let your IT people visualize their due dates and events from Microsoft Outlook’s calendar within their Alloy Service Desk.

Incorporate Alloy solutions into your IT infrastructure via the API

Establish smooth communication and data sharing by embedding Alloy solutions into your existing business IT infrastructure using the Alloy REST API. Learn more about our REST API.

Integrate at the database level

Share data and integrate with external platforms at the database level using our logically organized, well-documented open SQL database structure.

Гибкость данного продукта безгранична, он способен воплотить все, что вы спроектируете. Он может выводить пакетные файлы, автоматизировать задачи и оцифровывать формы. Единственное ограничение – ваше воображение.

Майк ГейтсМенеджер по инфраструктуре, Ibstock PLC
Обслуживание клиентов – своего рода искусство, и Alloy знает в нем толк. Alloy Software выходит за рамки стандартных требований к поддержке продуктов.
Алекс ОливияВице-президент Makita, США

Этот инструмент сыграл решающую роль в наращивании клиентской базы и предоставлении поддержки нашим клиентам. Простота в использовании, индивидуализация и фантастическая поддержка, независимо от запроса – все это делает продукты Alloy бесценными.

Стивен МалленсУправляющий директор, SNC Solutions

Команда обладает превосходными знаниями о продукте и на протяжении всего процесса предоставляла мне правильные ответы.

Джон ХоусонIT Operations Manager, SA Water

Я рекомендую продукты Alloy Software всем своим поставщикам и клиентам и понимаю, что они подходят многим компаниям, независимо от их размера.

Грэм ХилтонУправляющий директор, Rivertech Limited

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